Personal Vehicle Size Restrictions
Pasha Hawaii defines a personal vehicle as any self propelled unit that measures less than the following:
- 21 feet 8 inches in length, and;
- 8 feet in width, and;
- 7 feet in height.
If your vehicle exceeds these restrictions; please contact our Oversized
Cargo Pasha Hawaii Sales Group to receive a shipping quote for your
vehicle.
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Preparing Your Vehicle For Shipment
To insure safe transportation and handling by our carriers, stevedores
and vessel operations personnel; your vehicle must be drivable, free
from leaking fluids and in clean condition. For important information
on how to prepare your vehicle for shipment; see our
Pasha Hawaii Vehicle Shipping Guide.
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Picking Up Your Vehicle at Destination
At the time you book your vehicle with Pasha Hawaii, we will provide
your vehicle's estimated arrival date at the destination port. Once
your vehicle is loaded on board, an Arrival Notice will be sent to the
Consignee's Email and/or Mailing Address.
Three-to-four days prior to the vessel's arrival a Pasha Hawaii Sales Representative will contact you to schedule an
appointment to pick up your vehicle. Please bring the Arrival Notice
and a Photo ID when picking up your vehicle. (Note: A notarized letter
of authorization is required if anyone other than the person named on
the shipping documents will pick up your automobile)
We urge you to pick up your automobile promptly to avoid payment of
storage charges. A storage fee (at all ports) of $25 per day will be
assessed for vehicles left beyond the complimentary free time.
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Payment Terms
Payment must be made prior to or at time of delivery to our port facility in one of the following way:
- Credit Card (Visa, MasterCard, American Express or Debit Card)
- Cashier's Check
- Traveler's Check
- Money Order
Prepayment by credit card can be made over the phone by calling our Customer First Hotline and providing the following information: Name of credit card holder, address, Type of Credit Card, Credit Card Number and Expiration Date.
Please note: Credit card payments will be processed at the time of booking
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Liability Limits
We take every precaution to ensure each vehicle we transport is handled
with care. In the unlikely event your vehicle is damaged during the
shipment process and Pasha is responsible for that damage, our
liability is limited to the cost of repairs for damage actually
sustained to your vehicle, not to exceed the market value of your
automobile and, in no event, more than $10,000.
This liability limit can be increased for the port-to-port segment of
your shipment if you declare the value of your vehicle to the Pasha
Hawaii Sales Representative at the time you book your vehicle for
shipment. An additional charge of 2% of the entire declared value (the
initial $10,000 limit of liability provided by Pasha is not deducted
from the value.) will be added. Please check with your personal
insurance carrier to determine the extent of your coverage relating to
marine transportation.
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Vehicle Inspection
Pasha Hawaii inspects your vehicle and prepares a survey report when
you deliver your vehicle to our port facility. This survey is performed
for the benefit of Pasha Hawaii and the vehicle owner to thoroughly
document the condition of the vehicle upon receipt at the port. Any
existing damage will be noted and verified by you or your designated
agent.
You will be asked to inspect your vehicle at the destination port to
ensure your vehicle is delivered to you in the same condition. Should
you note any exceptions, please document it and notify your Pasha
Hawaii representative prior to leaving the port facility.
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Filing a Claim for Loss or Damage
In the unlikely event your vehicle sustains damage while in our care, we will act promptly to settle your claim within the limits of our contractual liability.
To expedite the processing of your claim we will require you to fill out a claim form at the time you receive your vehicle at destination.
Any loss/damage not noted at that time will not be considered. Once your claim notification is received by the claims administrator, you will be contacted via email or by phone within 48 business hours and will be provided with additional instructions.
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