Personal Vehicle Size Restrictions

Pasha Hawaii defines a personal vehicle as any self-propelled unit that measures less than the following: 21 feet 8 inches in length, 8 feet in width, and 7 feet in height. Vehicles with a weight in excess of 6,000 lbs. may be subject to additional shipping and handling charges.

If your vehicle exceeds these restrictions; please contact our Oversized Cargo Pasha Hawaii Sales Group to receive a shipping quote for your vehicle.

Preparing Your Vehicle for Shipment

To ensure safe transportation and handling by our carriers, stevedores and vessel operations personnel; your vehicle must be drivable, free from leaking fluids and in clean condition. For important information on how to prepare your vehicle for shipment see our Pasha Hawaii Vehicle Shipping Guide.

Estimated Pasha Hawaii Transit Days

The Estimated Pasha Hawaii Transit Days map shows the estimated transit time in days between the Mainland and Hawaii for your personally owned vehicle or motorcycle.  Specific transit time for your booking can be found on Pasha Hawaii’s Vehicle Tracking page once you complete your booking.

Picking Up Your Vehicle at Destination

Once the ship has departed the origin port, an Arrival Notice will be sent to the Consignee's Email and/or Mailing Address.

Please bring the Arrival Notice and a Photo ID when picking up your vehicle. (Note: A notarized letter of authorization is required if anyone other than the person named on the shipping documents will pick up your automobile). If you are not contacted by a representative by the first day of availability as posted on the terminal schedule, please contact us via email at AutoService@pashahawaii.com or telephone at (866) 363-7485.

We urge you to pick up your automobile promptly to avoid payment of storage charges. A storage fee (at all ports) of $25 per day will be assessed for vehicles left beyond the complimentary free time.

Payment Terms

Payment is due at the time of booking. We accept Visa, MasterCard and American Express. 

Liability Limits

We take every precaution to ensure each vehicle we transport is handled with care. In the unlikely event your vehicle is damaged during the shipment process and Pasha is responsible for that damage, our liability is limited to the cost of repairs for damage actually sustained to your vehicle, not to exceed the market value of your automobile and, in no event, more than $10,000. Automobiles are designed for road use and may acquire small chips, scratches, scuffs, dents, abrasions or similar marks. Pasha Hawaii Transport Lines LLC as a carrier does not accept liability for minor damage of this or similar nature which is considered to be normal wear and tear. Inspection of the vehicle prior to shipment represents the vehicle’s general overall condition and excludes normal wear and tear damage.

Our policy regarding transit related damage can be found as Rule 20 in our Pasha Hawaii FFW Tariff. This liability limit can be increased for the port-to-port segment of your shipment if you declare the value of your vehicle to the Pasha Hawaii Sales Representative at the time you book your vehicle for shipment. An additional charge of 2% of the entire declared value (the initial $10,000 limit of liability provided by Pasha is not deducted from the value.) will be added. Please check with your personal insurance carrier to determine the extent of your coverage relating to marine transportation.

Vehicle Inspection

Pasha Hawaii inspects your vehicle and prepares a survey report when you deliver your vehicle to our port facility. This survey is performed for the benefit of Pasha Hawaii and the vehicle owner to document the condition of the vehicle upon receipt at the port. Pre- existing damage will be noted and verified by you or your designated agent. Automobiles are designed for road use and may acquire small chips, scratches, scuffs, dents, abrasions or similar marks. The Pasha Group/Pasha Hawaii Transport Lines LLC as a carrier does not accept liability for minor damage of this or similar nature which is considered to be normal wear and tear. Inspection of the vehicle prior to shipment represents the vehicle’s general overall condition and excludes normal wear and tear. Batteries may become discharged during our possession and Pasha cannot be responsible for replacing dead batteries. Note: Pasha does not inspect the interior or the general mechanical condition of the vehicle and as such cannot be responsible for interior damages or mechanical failures. All vehicles are expected to be in a drivable condition.

You will be asked to inspect your vehicle at the destination port to ensure your vehicle is delivered to you in the same condition. Should you note any exceptions, please document it and notify your Pasha Hawaii representative prior to leaving the port facility.

Filing a Claim for Loss or Damage

In the unlikely event your vehicle sustains damage while in our care; we will act promptly to settle your claim within the limits of our contractual liability.

To expedite the processing of your claim, we will require you complete and sign an inspection form at the time you receive your vehicle at destination. Any loss/damage not noted at that time will not be considered.

Once you have gathered the relevant documents to support your claim, please access our online facility to File a Claim.

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